Shipping policy

After an order is placed, the customer will receive an email confirmation sent to the e-mail address provided upon checkout.  Accessory orders ship within 3-5 business days.  Clothing orders require up to 15 business days for handmade production until they will ship (Monday through Friday, excluding holidays). Once an order has shipped, customers will receive a confirmation email with a tracking number. Orders placed for multiple items may result in multiple or partial shipments.  Order cancellations are not accepted once the order is in-progress or the order has already shipped.  

In the event an order confirmation email or shipping confirmation email is not received, please contact us at Shop@damianocollection.com.  Alternatively, if you created an account at checkout you may log in and view order details at any time.

Damiano Collection® reserves the right to cancel and refund any order, at any time, for any reason.  We may place orders on hold in the event of out of stock inventory or unforeseen events that effect our operations of business.

A tracking number will be sent via e-mail once the package has shipped.

International Shipping: Damiano Collection® offers paid international shipping only.  Packages arrival times depend upon the country they are shipping to. Please contact us for a more accurate delivery estimate, expected delivery times vary from 5-15 business days.  Customs fees and taxes are charged once the package arrives at the destination, it is the customers responsibility to pay any additional customs fees associated with the shipment. Tracking information is sent via e-mail but may become limited once the package arrives in the destination country.

NOTE: International packages may be held at an affiliate shipping center once they arrive in the destination country due to additional fees that must be paid.  For these instances, the package will not be delivered to the final address but must be picked up at the affiliate shipping center.  It is the customer's responsibility to monitor the shipment via the tracking number provided and to manage the pick up of their package in a timely manner.  No refunds or replacements will be provided for the customers failure to manage the shipment.

Lost and Stolen Packages: Damiano Collection® is not responsible for any lost or stolen packages.  Once an order has shipped, it is the customers responsibility to track and manage delivery for their package.  If there are problems with the delivery please contact the carrier associated with the tracking number (USPS, FEDEX, UPS, DHL).