Terms and Conditions
Order Placement and Shipping
After an order is placed, the customer will receive an email confirmation sent to the e-mail address provided upon checkout. Before an order ships, it takes approximately 3 business days for processing and handling (Monday through Friday, excluding holidays). Once an order has shipped, customers will receive a confirmation email with tracking number. Orders placed for multiple items may result in multiple or partial shipments.
Alexandra Damiano LLC offers free standard shipping (5-7 days) on all orders within the USA. Rush deliveries and international orders are subject to charge. Alexandra Damiano LLC reserves the right to cancel and refund any order, at any time, for any reason.
Customers have ten (10) days from receipt of goods, confirmed by shipment tracking number, to file for an exchange or return. The cost of return shipping is the responsibility of the customer unless the item being returned was faulty (see Defective Merchandise below). We will not accept exchanged/returned goods that show signs of wear, have been altered, do not have their original packaging/tags, or that show apparent signs of use or abuse. Alexandra Damiano LLC, and this website (DamianoCollection.com), does not accept the exchange of Damiano Collection brand merchandise sold from outside boutiques or vendors. Alexandra Damiano LLC has the right to approve or deny any product exchanges that do not meet the above standard.
Request an exchange/return by emailing Shop@DamianoCollection.com.
In the event that you receive an incorrect or faulty item please notify us by email at Shop@DamianoCollection.com within five (5) days of the items delivery (confirmed by shipment tracking number). The customer is not liable for shipping costs on defective merchandise. Merchandise will be deemed faulty only if it is determined that it was faulty prior to shipment. Merchandise damaged after delivery are not considered faulty, and therefore would not be eligible for refund or exchange. Alexandra Damiano LLC is not responsible for damaged or stolen merchandise after delivery has taken place.
All transactions are SSL secure and encrypted. Payment processing is carried out via an integrated payment processing tool known as Shopify Payments. Alexandra Damiano LLC is not responsible for any dysfunctional aspect of payment processing.