Terms and Conditions
Order Placement and Shipping Times
After an order is placed, the customer will receive an email confirmation sent to the e-mail address provided upon checkout. Most orders ship within 24 hours. In some cases it may take up to 3 business days for processing and handling (Monday through Friday, excluding holidays). Once an order has shipped, customers will receive a confirmation email with a tracking number. Orders placed for multiple items may result in multiple or partial shipments.
In the event an order confirmation email or shipping confirmation email is not received, please contact us at Shop@damianocollection.com. Alternatively, if you created an account at checkout you may log in and view order details at any time.
Damiano Collection® reserves the right to cancel and refund any order, at any time, for any reason. Although, we would only do this if a product is missing from inventory or there is a catastrophic issue where we are located.
We offer many discount codes and free shipping incentives for first time purchases, and for repeat purchases. Please contact us at Shop@damianocollection.com if you have questions about which discounts you qualify for.
We do not offer site-wide sales often, especially on clothing, due to the handmade nature of the items. Our prices reflect fair trade practices and fair wage compensation for our Artisans. Thank you for investing in small business!
Domestic Shipping: Damiano Collection® offers free standard shipping (5-7 days) on orders within the USA over $50 (before taxes and fees, and after discounts). Orders under $50 (before taxes and fees, and after discounts) will be charged a shipping fee. A tracking number will be sent via e-mail once the package has shipped.
International Shipping: Damiano Collection® offers two paid international shipping options. Economy International shipping arrives in approximately 10-25 days from date of shipment, and Expedited international shipping arrives in approximately 3-5 days from date of shipment. Customs fees and taxes are charged once the package arrives at the destination, it is the customers responsibility to pay any additional customs fees associated with the shipment. Tracking information is sent via e-mail but may become limited once the package arrives in the destination country.
Lost and Stolen Packages: Damiano Collection® is not responsible for any lost or stolen packages. Once an order has shipped, it is the customers responsibility to track and manage delivery for their package. If there are problems with the delivery please contact the carrier associated with the tracking number (USPS, FEDEX, UPS, DHL).
Customers have ten (10) days from receipt of goods, confirmed by shipment tracking number, to file for an exchange or return. The cost of shipping is the responsibility of the customer unless the item being returned was faulty (see Defective/Missing Merchandise below).
We will not accept exchanged/returned goods that have been washed, show signs of wear, have been altered, smell like fragrance or perfume, do not have their original packaging/tags, or that show apparent signs of use or abuse. Alexandra Damiano LLC, and this website (DamianoCollection.com), does not accept the exchange of Damiano Collection brand merchandise sold from outside boutiques or vendors. Alexandra Damiano LLC has the right to approve or deny any product exchanges or returns on an individual case basis.
Due to the nature of online shopping, product representation such as color may vary when viewed on different devices. We can not guarantee the exact match or perceived representation of colors, quality, or attributes of products shown on virtual devices.
We will not accept returns due to minor color variation or expected product attributes that are not mentioned in the product details.
Colors may bleed when washed. Always test this and wash separately from other items to avoid color transfer. Alexandra Damiano LLC (Damiano Collection) is not liable for replacement or reimbursement of a customers items due to damage or loss of value from color transfer from product to product.
In the event that you receive an incorrect item, insufficient items as per your original order, or a defective item please notify us by email and send photographs to Shop@DamianoCollection.com within five (5) days of the items delivery (confirmed by shipment tracking number). The customer is not liable for shipping costs on defective merchandise, incorrect items, or insufficient items sent. Merchandise will be deemed defective only if it is determined that it was faulty prior to shipment due to manufacturing error. Merchandise damaged after delivery due to misuse or alteration of the product are not considered faulty, and therefore would not be eligible for refund or exchange. Alexandra Damiano LLC is not responsible for damaged or stolen merchandise after delivery has taken place.
Request an exchange/return by emailing Shop@DamianoCollection.com.
All transactions are SSL secure and encrypted. Payment processing is carried out via an integrated payment processing tool known as Shopify Payments. Alexandra Damiano LLC is not responsible for any dysfunctional aspect of payment processing.
PayPal is available for customers who have a PayPal account and wish to conveniently make secure payments by credit card or bank transfer.
Shop Pay is available for customers who have a Shop Pay account and would like the option to pay over time for qualifying orders over $50.